Privacy Policy – Super Pak Online Gaming Platform

Super Pak collects personal information in several ways — directly from you when you register or contact us, and automatically as you use the platform. Here is a breakdown of the main categories:

We do not collect sensitive personal data such as religious beliefs, political views or biometric data beyond what may be needed for basic identity verification where required.

The information Super Pak collects is used for specific, legitimate purposes related to running the platform and serving you as a player. We do not use your data for anything beyond what is described here.

• To create and manage your Super Pak account, including verifying your identity and age before you can deposit or play.
• To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card payments.
• To deliver the games and betting services you use — Sports, Live Casino, Bingo, Fish Games, Slots and all other platform features.
• To send you account notifications such as deposit confirmations, withdrawal updates and security alerts.
• To detect and prevent fraud, money laundering, duplicate accounts and other activity that breaches our Terms and Conditions.
• To respond to your support requests and resolve any account or transaction issues.
• To send promotional communications about bonuses and platform updates — only if you have not opted out.
• To improve the platform based on how players use it, so we can make the experience better over time.

Given that Super Pak handles real-money transactions in PKR, payment data is handled with particular care. When you make a deposit or request a withdrawal, the relevant transaction details are shared with the payment provider you select — whether that is JazzCash, Easypaisa, Raast, a bank or a card processor.

• Super Pak does not store your full debit or credit card number on our servers. Card payments are processed by a secure third-party payment gateway.
• JazzCash and Easypaisa account numbers shared during transactions are used only for the purposes of completing that specific transaction.
• Your transaction history within Super Pak — amounts deposited, amounts withdrawn, dates and payment methods — is stored securely and is visible only to you and authorised Super Pak staff.
• In cases where we are required to verify the source of funds, we may request supporting documentation. This is a standard practice and is handled confidentially.

Super Pak does not sell your personal data. We share information only in the following specific circumstances, and only to the extent necessary:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data needed to complete your deposit or withdrawal.
• Game Providers: Third-party game studios that supply Live Casino tables, Fish Games and other games may receive anonymised session data needed to run those games.
• Fraud Prevention Services: We may use specialist services to detect suspicious activity. These services receive limited data and are contractually bound to use it only for that purpose.
• Legal Requirements: If required by applicable law or a valid legal process, Super Pak may be required to disclose certain information. We will only comply to the minimum extent required.
• Business Transfers: In the event of a merger or acquisition involving Super Pak, your data may be transferred as part of that process. You would be notified of any such change.

All third parties with whom we share data are required to handle it securely and in accordance with applicable privacy standards. We do not authorise them to use your data for their own marketing purposes.

Super Pak uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a plain-English breakdown of what we use and why:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

Super Pak takes technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. These include:

• SSL/TLS encryption on all connections between your device and our platform.
• Secure, access-controlled data storage with strict internal access policies — only staff who genuinely need your data to do their job can access it.
• Regular security reviews and monitoring to detect and respond to potential threats promptly.
• Password hashing — your account password is never stored in plain text on our systems.
• Transaction monitoring systems to detect unusual account activity and flag it for review.

While Super Pak takes all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong, unique password and never share your login details with anyone.

Super Pak retains your personal data for as long as your account is active or as long as needed to provide our services. When your account is closed, we retain certain data for a defined period for the following reasons:

• Transaction records are retained to meet standard record-keeping requirements and to resolve any disputes that may arise after account closure.
• Identity verification records are retained for a period following account closure as a standard precaution against fraud.
• Support communications are retained for a reasonable period so that we can reference them if a related issue is raised.
• Self-exclusion records are retained indefinitely to ensure that a player who has requested exclusion cannot inadvertently re-register.

Once the relevant retention period expires, your data is securely deleted or anonymised. We do not retain data longer than is necessary for the purposes described in this policy.

As a Super Pak player, you have a number of rights regarding your personal data. You can exercise any of these rights by contacting the Super Pak support team:

To make a data rights request, contact Super Pak support with your account details and a clear description of your request. We aim to respond within a reasonable timeframe.

Super Pak is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we reserve the right to request documentary proof of age at any point.

Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has accessed Super Pak, please contact our support team immediately.

Super Pak may update this Privacy Policy from time to time as the platform evolves or as required. When we make meaningful changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically, especially if you are a regular player. Continuing to use Super Pak after a policy update has been posted means you accept the updated version.

If we make any changes that significantly affect how your data is used, we will make reasonable efforts to notify active players through the platform or by email.